Our goal is to provide the latest, evidence-based treatment at affordable prices. One way we achieve this is by running an efficient, eco-friendly practice. Did you know that by going paperless, most offices can save 5-10% on overhead costs? Believe it or now we pass those savings on to you, while being good stewards of mother earth!
For your convenience, we accept Visa, MasterCard, AMEX, Discover and even Zelle. We also offer interest-free financing through CareCredit to help make payments more manageable.
When is payment due for my procedure?
If you have insurance, you will likely have a portion of the cost that is your responsibility—often called the “patient portion.” Like most service-based businesses, payment for your patient portion is due at check-in on the day of your surgery.
Delta Dental patients: If we are out-of-network with your Delta Dental insurance; your patient portion PLUS what they are expected to cover will ALL be due on the day of surgery. This is due to the fact that Delta Dental is the only dental insurance company in the country that sends the reimbursement checks directly to the patient and not to the office that provided the treatment. This would obviously leave us with no way to collect the money for services that were provided beforehand.
What if my insurance doesn’t pay?
Even when an insurance company pre-approves a procedure, there is still no guarantee that they will pay for the procedure – as noted in the fineprint on their pre-authorizations. It is a very common practice for them to delay or deny payment due to “technicalities”, i.e., not having received claims and or x-rays, even when we have written confirmation that they have received it.
Unfortunately, this is becoming more common due to budget cuts and changes in the healthcare industry, with little to no oversight. So when many patients ask us to pre-authorize their treatment, this is no guarantee of payment. We have seen numerous instances, when patients have pre-authorization for a treatment but the insurance company will still delay and deny payment for treatment rendered. Because of this, it’s important for you to understand that:
*At the end of the day, you are ultimately responsible for all charges, regardless of your insurance coverage.
However, we are here to help and will assist you in navigating the frustrating insurance process. We are just as frustrated as you!
How long does it take for insurance to process claims?
There are over 1,400 insurance companies, and response times vary. Some insurance providers can take up to two months to process claims. If your insurance payment has not been reflected on your statement after this time, please contact us for further assistance.
What happens if I have a remaining balance after insurance pays?
Once your insurance has processed the claim, any remaining balance will be your responsibility. We appreciate your prompt payment to keep your account in good standing to avoid collections.
If you have any questions about your balance, please call us at our Cupertino or Los Gatos locations. We are here to help! Often, a quick phone is all that is needed.
Unlike more and more oral surgery practices in the Bay Area, we have been independently owned since 2008 and not backed by private-equity firms that typically have to answer to their share-holders:(https://beaconoralspecialists.com/why-beacon/practice-partners/) or (https://www.usosm.com/practices/) and more.
We value our patients like family and will always work with you to find a solution, however we cannot provide free services since this would obviously jeopardize our ability to continue to stay in business and to offer high-quality care that we are known for.
Still Have Questions?
Give us a call at either our Cupertino or Los Gatos practices. We are happy to assist you and appreciate the trust you place in us for your oral surgery needs. We look forward to serving you with the highest standard of care!
