Letter To Our Patients

Dear Valued Patients,

We want to thank all of you for being so patient and supportive during this trying time for all of us. We are all eager to get back to helping our patients.

Because your safety is paramount, we have taken extra measure over the past month, in order to be compliant with all the new regulations put forth by the regulating agencies. As you walk in you will notice a few changes in and around the office.

As you may know, at Bay Area Surgical Arts, we have always held ourselves to the highest standard of care. This is even truer during this pandemic. We will continue with our existing universal precautions but also add in the more recent CDC-OSHA guidelines with regards to addressing COVID-19. The underlying premise behind these changes is to create a safer environment by minimizing the risk, while reducing the time the patient spends in the office. The measures are twofold:

    • Online pre-registration – through our website to minimize the time a patient is in the office.
    • Tele-dentistry – for some consultation and follow-up appointments to minimize the number of visits.
    • Consultation & Surgery – in the same appointment, to avoid the need for a second visit.
    • Social distancing – of 6 feet is still in effect. We are limited to only 10 people in the office at one time.
    • Waiting in your car – We are asking all patients to stay in their car upon arriving onsite. You will then call the main office numbers Cupertino:408-253-6018, San Francisco:415-813-6400. You will then be asked a few questions before coming into the office.
    • Facial covering – Per CDC requirements every person entering a dental office will need to have facial covering. If at the time of arrival you do not have one, we will provide one for you.
    • Temperature readings – Everyone, patients, staff and doctor’s temperatures will be taken on a daily basis using a touch-less thermometer, upon entering the office.
    • Hand hygiene – will be required upon entering the office via hand sanitizers or traditional hand washing with soap and water.
    • Hydrogen Peroxide – each patient will be asked to rinse with an anti-viral hydrogen peroxide solution before their examination.
    • Only the patients will be allowed in the office. (Exceptions: minors and elderly, one additional adult person will be allowed in the office.)
    • Testing – PCR test for the presence of COVID-19 will be required for all patients PRIOR to any surgical procedure. All staff and doctors have been tested and will be tested on a weekly basis for the foreseeable future. For free testing in Santa Clara County please visit sccfreetest.org or call 2-1-1. For Free testing in San Francisco County please visit sf.gov/GetTestedSF or call 415-682-1740.
    • Senior Citizen hours – Designated times for high-risk patients: seniors or anyone above 65 years old.
    • Frequent disinfection of common area and high contact surfaces.
    • EPA certified – Medical grade anti-viral products proven effective against the Human Coronavirus
    • Negative Pressure Surgical rooms – up to the standards of a traditional operating room in a hospital used to treat patients with airborne disease.
    • Extra-oral high volume suction machine with HEPA filters and UVC sanitization
    • UVC germicidal light – for disinfection procedures of the room
    • Air purifiers using HEPA + UVC light for disinfection of the air throughout the office
    • Plexiglas barriers at the check-in and check-out desks
    • Full PPE gear with N95 respirators and isolation gowns for all surgical staff
    • Face shields and masks for all front staff personal
    • Contactless forms of payment – in person or via the website, i.e. Apply pay, Stripe…

As, always if you have any questions, please feel free to contact our office for more information. We are here to help you and your families get back to normal.

Dr. Massoomi and his amazing staff

San Francisco oral surgeon Dr. Massoomi and his staff wearing masks to protect patients from COVID.
Cupertino oral surgeon Dr. Massoomi waiting with staff inside one of the negative pressure operating rooms at his practice.